Privacy Policy – Heat Control Ltd
Effective Date: 22 December 2025
Heat Control Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data in a transparent, fair and lawful way. This Privacy Policy explains how we collect, use, store and share your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.
Registered Company: Heat Control Ltd (Company No. 14173964)
Registered Office: St Giles High Common, Swardeston, Norwich, Norfolk, NR14 8DL, England
Company Information Service
If you have any questions about this policy or how we process your personal data, you can contact us at:
Email: info@heatcontrolnorfolk.co.uk
Phone: 07721 174018
heatcontrolnorfolk.co.uk
1. What Personal Data We Collect
We may collect and process the following personal data, when you interact with us:
Contact Information:
Name, email address, phone number, postal address.
Transactional Data:
Details of services requested, quotations, invoices and payment information.
Technical & Usage Data:
Information collected automatically through our website (e.g., IP address, browser type, pages visited).
Other Information:
Any other information you provide in emails, calls, forms or correspondence.
We do not collect sensitive personal data (such as health, ethnicity, political beliefs) unless we have your explicit consent and a lawful basis to do so.
2. How We Use Your Personal Data
We use your personal data for the following purposes:
Service delivery: To provide, manage and maintain heating installations, repairs, servicing and related support.
Communication: To respond to enquiries, schedule appointments and provide customer support.
Billing: To process payments, issue invoices and manage financial records.
Marketing: To send you information about our services, offers or updates only if you have explicitly consented.
Compliance: To comply with legal obligations and respond to lawful requests by public authorities.
We will only use your personal data where we have a valid legal basis under UK GDPR, such as performance of a contract, legal obligation, your consent, or our legitimate interests.
3. Legal Basis for Processing Data
Under UK GDPR, we process personal data on the following lawful bases:
Contractual necessity: to provide services you request.
Legal obligation: e.g., financial record‑keeping for taxation.
Legitimate interests: for administration, customer service and business operations.
Consent: where you have opted in for marketing communications.
4. Data Sharing and Disclosure
We do not sell your personal data to third parties.
We may share personal data with:
Service partners: trusted third parties that help us deliver services (e.g., accountants, IT providers, payment processors).
Legal authorities: if required to comply with legal processes or to protect our rights or safety.
Marketing platforms: if you have opted in to receive marketing communications from us.
All third parties with whom we share data are required to safeguard it in accordance with applicable laws.
5. International Transfers
Your data is processed and stored within the UK. If we ever transfer your data outside the UK, we will ensure appropriate safeguards are in place to protect your privacy.
6. Data Retention
We will retain your personal data only for as long as necessary for the purposes it was collected, including:
Service records, contracts and financial information: typically up to 7 years for legal and accounting purposes.
Marketing consents: until you withdraw consent. For further information, please email us at info@heatcontrolnorfolk.co.uk
Website usage data: for analytics and performance, for a limited period.
After data is no longer needed, it will be securely deleted or anonymised.
7. Your Rights Under UK GDPR
You have the right to:
Access your personal data.
Correct inaccurate or incomplete information.
Erase your data (“right to be forgotten”) in certain circumstances.
Restrict or object to processing.
Withdraw consent at any time (where processing is based on consent).
Data portability: to receive your data in a structured, commonly used format.
Complain to the UK Information Commissioner’s Office (ICO) if you believe your data is mishandled.
To exercise your rights, contact us at info@heatcontrolnorfolk.co.uk
.
8. Cookies & Online Tracking
We use cookies and similar technologies on our website to improve user experience and analytics. You can manage cookie preferences via browser settings.
9. Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse or alteration. However, no internet transmission is completely secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.
11. Contact Us
If you have questions about this policy or how we use your data:
Heat Control Ltd
Email: info@heatcontrolnorfolk.co.uk
Phone: 07721 174018