Frequently Asked Questions
What is included in your boiler services in Norfolk?
As trusted local heating engineers, our comprehensive boiler services cover everything from routine annual maintenance to proactive fault finding. We service Gas, LPG, and Oil boilers to ensure they run efficiently and safely, preventing unexpected breakdowns. Our standard gas boiler service is £90 (inc. VAT), and our Gas Safe and OFTEC registered engineers aim to attend emergency repairs within 24 hours.
Do you provide new boiler installations in Norwich and the surrounding areas?
Yes, Heat Control Ltd specialises in high-efficiency boiler installations across Norwich, Wymondham, and the wider Norfolk area. Whether you need to replace a combi boiler, a system boiler, or a conventional setup, our team provides expert advice and professional installation. All new boilers are fitted to the highest UK regulations and come with full manufacturer warranties for your peace of mind.
Can your heating engineers provide Landlord Gas Safety Certificates (CP12)?
Absolutely. We offer dedicated landlord boiler services and gas safety checks across Norfolk. Our Gas Safe registered heating engineers perform annual residential inspections, issue CP12 certificates, and maintain heating controls to keep rental properties fully compliant and tenants safe.
Do you install smart thermostats and heating system upgrades?
Yes we do. Beyond traditional heating and plumbing repairs, we specialise in comprehensive heating system upgrades, including the installation of modern smart thermostats like Google Nest. Proper setup ensures your boiler, unvented hot water cylinder, and radiators operate at peak energy efficiency, giving you better control and helping to lower your heating bills.
What happens if I need an emergency heating engineer?
We know that losing your heating or hot water is incredibly stressful, especially during the winter. That is why we provide fast, reliable emergency heating support. Whether you have a total boiler breakdown, low boiler pressure, or a leaking pipe, our local engineers offer priority call-outs with clear, upfront pricing (weekday emergency call-outs are £96 inc. VAT).
Are your Norfolk heating engineers fully qualified and insured?
Yes. Safety and quality workmanship are our top priorities. Every engineer at Heat Control Ltd is fully insured, Gas Safe Registered, and OFTEC registered. With years of hands-on experience, Ryan and the team pride themselves on transparent pricing and treating your home with the exact same respect we would our own.